Refund Policy

We stand behind our work. If you have a concern about your service, email us at iggy@iggyplug.com and we will work to make it right before processing any refund request.

General Policy

Because IggyPlug delivers a human-powered service that begins immediately upon payment, all sales are generally considered final. We do not offer refunds based solely on the volume of followers gained, as results naturally vary based on factors including niche, content quality, account history, and Instagram's algorithm.

That said, we take client satisfaction seriously and evaluate refund requests on a case-by-case basis with fairness and good faith.

Eligible Refund Situations

You may be eligible for a full or partial refund in the following circumstances:

Service never started: If our team has not yet begun work on your account within 5 business days of payment, you are entitled to a full refund.
Duplicate charge: If you were billed more than once for the same plan period due to a payment error, the duplicate charge will be refunded in full.
Technical failure on our end: If a service interruption on our side resulted in zero work being performed for a full billing period, we will issue a prorated credit or refund.

Non-Eligible Situations

Refunds will not be issued for:

Dissatisfaction with follower growth volume alone, where service was delivered as described
Changes in Instagram's algorithm or platform policies that affect reach or growth
Account suspension or restriction by Instagram resulting from violations of their terms
Cancellation requests received after the billing date for the period already in progress
The one-week $20 trial, as service begins immediately upon purchase

How to Request a Refund

To submit a refund request, email iggy@iggyplug.com with the subject line "Refund Request" and include:

Your Instagram handle
The email address used at purchase
The reason for your request

We will respond within 3 business days. Approved refunds are processed within 5 to 10 business days and returned to the original payment method.

Cancellations

Cancelling your plan stops future billing but does not automatically trigger a refund for the current billing period. If you cancel and believe you are entitled to a refund under the eligible situations listed above, include that request in your cancellation email.